Contact Us
Got a question about one of our reviews, spotted something that needs updating, or want to flag a bonus term that no longer matches what an operator advertises? This is the place to reach us. Online Casino Malaysia is run for Malaysian players who want a clear, independent view of online casinos before they sign up anywhere, and reader feedback is a big part of how we keep our pages accurate.
What we can help with
We cover online casinos targeting or accepting players from Malaysia, with a particular focus on operators offering free spins and welcome bonuses such as BK8, Gembet, We88, CoinPoker Casino, PlayDash, UEA8, UWIN33, 12Play, DashKing88 and IviBet. If you write in, we can usually help with things like:
- Corrections to bonus amounts, wagering requirements or promotional terms you believe have changed
- Questions about how a specific casino on our list handles deposits, withdrawals or identity verification
- Clarification on how our editorial ratings and rankings are put together
- Feedback on a casino you think we should look at, or a concern about one we've already reviewed
- General questions about using this site, including our About Us page or our Terms and Conditions
We are not able to process deposits, withdrawals, account verification, bonus claims or any other account-level requests on behalf of a casino. Those matters sit entirely with the operator you have signed up with, and their own customer support team is the right first point of contact.
What we can't do
Online Casino Malaysia is a review and comparison site, not a casino, a payment processor or a regulator. That means a few things are outside what we can act on:
- We can't intervene in a dispute over a bonus, a withdrawal or a blocked account — that's between you and the operator
- We can't confirm or guarantee outcomes from any game, bonus or promotion listed on this site
- We can't provide financial, legal or gambling-addiction counselling advice
If you're worried about your own gambling behaviour or that of someone close to you, our Responsible Gambling page lists tools and support services designed for exactly that, and is a better starting point than a general enquiry to us.
Before you write in
A lot of common questions are already answered elsewhere on the site, and checking these first will usually get you an answer faster than waiting on a reply:
- Read the individual casino review for the operator in question — headline offers, wagering requirements and payment details are covered there in full
- Check the operator's own terms and conditions page for the most current bonus figures, since these can change without notice on the casino's side
- Have a look at our About Us page if your question is about how we research and rate casinos, rather than about a specific site
How we handle your enquiry
We read every message that comes through, though the volume we receive means we can't always reply individually to every one. Enquiries relating to factual errors on a review — a bonus figure, a licensing detail, a payment method that's no longer offered — get priority, since keeping the site accurate matters more to us than anything else. General feedback and suggestions for casinos to cover are read and considered, even if a personal reply isn't always possible.
We don't ask for account passwords, deposit receipts or identification documents, and you should never send these to us or to any third party claiming to represent this site. If anyone asks you for that kind of information in our name, treat it as a scam and report it rather than responding.
A reminder on age and eligibility
This site, and every casino it reviews, is intended for readers aged 21 and over. If you're contacting us about an account issue, a bonus dispute or anything else tied to real-money play, that assumes you already meet the age and eligibility requirements set by the operator and by Malaysian law. We don't review or accept enquiries on behalf of anyone under that age threshold.